Claims Process

In the event that an item is lost or damaged we will need to file a claim with the shipping carrier and/or our 3rd party insurer before the item can be replaced or refunded. Below you will find an outline of the process for a lost package. The process for damaged packages is the same but the claim can be filed upon receipt of the package.

 

• Our insurer allows 30 days from shipment date before a claim for a lost package can be started. Normally this is 20 days however due to COVID-19 an additional 10 days is being allowed for the carrier.
• We will file the claim and provide the insurer information on your order.
• Our insurer will provide us (and we will then provide you) a URL that you must go to and indicate that the package was not received.
• Once you have answered those few questions our insurer will review the case.
• Once a favorable resolution is made we will replace or refund your purchase.